Towel Rails - Frequently Asked Questions
How hot do the towel rails get?
The temperature of our heated towel rails can vary depending on bathroom temparature and if they are operated with or without a towel. A folded towel will generally hold the heat and therefore the bars will be warmer than when operated without a towel. In general they should be hot enough to dry and warm the towels, but not too hot to cause any issues. As a guide they should get to around 50-60 degrees Celcius.
How long will delivery take?
With local stock held in most states, deliver to metro stores should only take on average 1-3 business days, country stores may take a day or two longer depending on location and day/time of order.
How long is the cable?
The cable is approx. 1.2m long, but can be cut short or lengthened by the installing electrician.
Where can they be positioned in the bathroom?
All Radiant Towel Rails are rated IPX5, when hard wired, which is one of the highest ratings available for heated towel rails in Australia/New Zealand. This means the towel rail is protected against water jets from any direction. IPX5 rating generally allows installation in very close proximity to the bath or shower when 'hard wired' (including above the bath) as long as they are wired to a switch which is positioned in 'Zone 3' as determined by the AS/NZS wiring regulations. As bathroom designs vary greatly and as with any electrical appliance, please always ask your builder to consult the current version of the AS/NZS wiring regulations to confirm the exact position allowable.
What are the wiring options?
Our towel rails can be plugged into a GPO/Powerpoint, or hard wired to a standard switch or timer switch. They can also be wired back to the light/fan switch plate as long as they are connected to the power circuit.
Which side does the wire come from?
All of our heated towel rails are avilable with the wiring on the LEFT or RIGHT side (bottom). The towel rails can be inverted if the connection is preferable at the top and this in no way affects the warranty. Please note that the wiring position is fixed and cannot be changed so it is important to order the correct side if the electrician has already done the 'pre-wiring' for the towel rail.
How do you hide the cable?
All of our towel rails come with a standard moulded plug for 'soft wiring' and also a separate '5th leg' for concealment of the cable when 'hard wired'. This fifth leg attaches to the towel rail and sits flush against the wall (without fixing) making installation very straight forward. As the concealed fixing sits directly behind the vertical bar it is barely noticeable and therefore does not affect the aesthetic.
How high off the floor should they be mounted?
This depends on the model chosen and the location. For example a smaller model such as an RTR03 would generally be mounted higher off the floor than a taller model such as an RTR04. However if mounted below a window, it may be mounted lower than when the wall height is available.
How much do they cost to run?
The wattages of our current range vary between 65W and 130W, so depending on the electricity tariff, they should cost on average between 1-3 cents per hour to operate.
Can you make custom sizes?
Custom sizes are available for project orders of 10 units or more where a retailer wants to stock a specific custom size outside of our standard range. Please contact us for further information and pricing. Orders for 'one offs' are generally not viable due to the cost of set up and approvals.
Are the towel rails thermostatically controlled?
No. Our towel rails have a fixed wattage which is not variable. Althought the towel rails are designed to run continuously, if you wish to control the timing or heat output from the towel rail, it is possible to connect to our Standard Touch Screen Timer, our Variable Power Touchscreen Timer, or even to a dimmer switch and control the heat output.